Becontree Heath Florist Online Flower Delivery Terms & Conditions

Introduction

Welcome to the Becontree Heath Florist’s online flower delivery terms and conditions. By placing an order with our florist for flower delivery within Becontree Heath and the surrounding areas, you agree to be bound by the following terms. Please read these terms carefully, as they outline the process of ordering, payment, cancellations, liabilities, and the applicable laws governing these transactions. These conditions apply to customers across Becontree Heath and bordering districts who purchase flowers and related products through our online platform.

Order Process

Our ordering process has been designed to be straightforward, user-friendly, and efficient for customers seeking flower delivery services in Becontree Heath and nearby locations. To place an order, you must follow the steps detailed below:

• Browse our online catalogue to select the desired flower arrangements or products.
• Add chosen items to your shopping basket.
• Proceed to checkout and provide necessary details, including delivery address, recipient’s contact information, and preferred delivery date.
• Verify all information provided before completing your purchase to ensure a smooth delivery service.

Upon receipt of your order, we will send you an order confirmation, indicating that your request has been received for processing. Should any requested flowers or items be unavailable, we reserve the right to substitute with items of equal or greater value and similar appearance, ensuring your gift arrives on time and to the highest standard. Any significant deviation will be communicated for your approval.

Your contract with Becontree Heath Florist is only established once you have received written confirmation (such as a confirmation email) from us. We reserve the right to refuse or cancel orders at our discretion and without liability, for example if availability cannot be assured or if payment has not been received.

Payments

We accept a range of secure payment methods for all flower delivery orders in Becontree Heath and neighbouring areas. You must ensure payment in full at the time of ordering. Accepted methods typically include, but are not limited to, the following:

• Debit cards
• Credit cards
• Online payment platforms

Payments are processed via secure means. Your order will only be fulfilled once payment has cleared. All prices are stated in Pound Sterling (£) and are inclusive of any applicable VAT unless otherwise specified at checkout. Delivery charges, if any, will be calculated and displayed before you confirm your order.

We aim to ensure all pricing information is accurate; however, errors can occur. If an error in pricing is discovered after you have placed your order, you will be contacted with the option to reconfirm your order at the correct price or cancel the order for a full refund.

Cancellations and Amendments

We understand that circumstances may require customers to amend or cancel their flower delivery orders. Our policy details are as follows:

• Cancelling Before Dispatch: If your order has not been dispatched, you may cancel your order for a full refund. To increase the likelihood of a successful cancellation, please contact us as soon as possible following order placement.
• Cancelling After Dispatch: As flowers are perishable, cancellation after dispatch may not be possible. If the product is already in transit or has been delivered, refunds are not guaranteed unless the product is faulty, damaged, or not as described.
• Making Changes: We will attempt to accommodate amendments such as changes to the delivery address or product selection provided notice is given prior to dispatch. While we strive to meet last-minute changes, this cannot always be guaranteed.
• Refunds: Refunds, where applicable, will be processed within a reasonable period (usually within seven business days) and returned to the original payment method.

If you believe your delivered flowers are not as described, are damaged, or are otherwise unsatisfactory, please contact us promptly. We reserve the right to request photographic evidence and may offer a replacement, partial refund, or full refund in line with our customer satisfaction policy and within our legal obligations.

Delivery Policy

We offer flower delivery services across Becontree Heath and surrounding areas. During the checkout process, you will be asked to specify a delivery date and provide clear recipient details. Delivery is available on selected days and within defined timeframes notified during checkout.

It is the customer’s responsibility to ensure the accuracy of the delivery address and recipient’s details. If these details are incorrect, we cannot accept responsibility for late or failed deliveries. Should a delivery be delayed due to circumstances beyond our control (such as severe weather or access issues), we will notify you as soon as possible and make every effort to arrange redelivery or an alternative solution.

If the recipient is not available at the time of delivery, flowers may be left with a neighbour or in a safe place, where possible, and a delivery note will be left. If delivery is not possible, we will attempt to contact you for further instructions. Additional charges may apply for redelivery attempts.

Quality and Substitution

All flower arrangements are professionally prepared using only the freshest blooms available. As flowers are natural products and seasonal variations occur, your arrangement may differ from the images shown on our site, though the overall style and value will be maintained. In cases where a specific flower or product is unavailable, we reserve the right to substitute with an alternative of equal or higher value and a similar appearance.

Should the need for substantial substitution arise, we will endeavour to contact you or the recipient to seek approval. Our goal is always to deliver flowers that delight and meet your expectations for quality and presentation.

Our Liability

Becontree Heath Florist aims to provide high-quality products and reliable service for all online flower deliveries in Becontree Heath and local areas. Our liability to you is limited as follows:

• We shall not be liable for any indirect, consequential, or incidental damages arising from your use of our service, including but not limited to loss of income, business, or profits.
• We are not responsible for any failure or delay in performance caused by circumstances beyond our control, such as severe weather, unforeseen supply shortages, or third-party delivery issues.
• Our total liability in respect of any claim shall not exceed the value of your order.
• Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, nor for any other matter where liability cannot be excluded under UK law.

Personal Information & Privacy

To fulfil your order, we collect essential personal information that may include your name, address, contact details, and recipient details. This information is used solely for the purpose of processing your order and providing the flower delivery service you expect. We store your data securely and do not sell your information to any third party. For further details, please refer to our separate Privacy Policy section on our website.

Customer Obligations

By placing an order with Becontree Heath Florist, you confirm that you are legally entitled to use the payment card or method provided and that you are at least 18 years of age. You agree to provide accurate and complete information when placing your order and accept responsibility for ensuring the recipient is available to accept the delivery at the specified location and date.

Customers must not use our online service for any unlawful purpose or in a way that may cause harm or distress to others, including our staff and delivery partners.

Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms, including non-contractual disputes or claims, will be subject to the exclusive jurisdiction of the courts of England and Wales.

Should any provision of these terms be deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Changes to Terms & Conditions

We reserve the right to amend these terms and conditions at any time, effective upon posting the updated version on our website. It is your responsibility to review the current terms prior to placing any order. Your continued use of our online service signifies acceptance of any changes or updates.

Contact and Complaints

If you have any questions, complaints, or require further clarification regarding your order, cancellations, or our flower delivery service, please contact us via the contact methods displayed on our website customer service section. We take all feedback seriously and strive to address any concerns promptly and effectively.

Application of These Terms

These Terms & Conditions apply to all online flower delivery orders placed with Becontree Heath Florist for delivery in Becontree Heath and all surrounding areas. By confirming your order, you acknowledge and agree to be bound by these terms as outlined above.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Becontree Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Becontree Heath.

For assistance with orders, returns or account queries, please fill out the Contact Us form.