Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Becontree Heath
Becontree Heath Florist is your trusted local florist, delivering fresh flowers to homes and businesses in Becontree Heath and the surrounding area. We take pride in providing the highest quality bouquets, carefully arranged and delivered with care. We understand the importance of receiving fresh, beautiful flowers, and our Fresh Flowers Guarantee means you can buy with complete confidence.
Damaged-On-Arrival Policy
While we strive to ensure each arrangement arrives in perfect condition, very occasionally flowers may experience damage in transit. If your flowers are damaged-on-arrival, please notify us promptly, ideally within 24 hours of receiving your delivery. Retain the original packaging and arrangement so we can assess the issue. Our team will work with you to resolve the problem, ensuring your total satisfaction. Depending on the circumstances, we may request photographs to help us understand exactly what went wrong.
Freshness Window
Every bouquet prepared by Becontree Heath Florist is guaranteed to remain fresh and vibrant for a minimum of five days from the day of delivery, provided the care instructions given on delivery are followed. If your flowers wilt or show signs of poor quality within this five-day freshness window, please contact us as soon as possible so we can investigate and put things right. Our local reputation relies on delighting our customers with long-lasting, beautiful flowers, and we are committed to resolving any legitimate freshness concerns.
Refunds and Replacements
If your order arrives damaged, or if your flowers fail to meet the Becontree Heath Florist freshness standard within the first five days, you may be eligible for a full refund or a replacement arrangement. Our team will assess the situation and offer the most appropriate solution, which may include:
- A replacement bouquet delivered at the earliest opportunity.
- A full or partial refund, depending on the nature of the issue.
Our priority is making sure you enjoy your flowers and feel confident returning to us for future orders. Please allow a reasonable timeframe for us to process refunds or deliver replacements, as we prepare everything freshly by hand.
Complaints Process
We take all customer feedback very seriously and aim to resolve complaints quickly and fairly. If you wish to make a complaint about our products or service, let us know as soon as possible with all relevant details, including your order date and reference. Our management team will review your concerns thoroughly and respond with an outcome or request for further information within two working days.
You can reach out via our website contact form or by visiting our flower shop in Becontree Heath directly. Our local team is dedicated to upholding our high standards and ensuring every customer experience is a positive one.
A Local Florist You Can Trust
Becontree Heath Florist is proud to have built lasting relationships with households and businesses throughout Becontree Heath. Our returns, refunds, and complaints policy reflects our ongoing commitment to customer satisfaction and the promise of freshness in every order. We thank you for choosing your local flower expert and look forward to helping with your floral needs for years to come.
